dk99 Privacy Policy

1. Introduction

dk99 ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at dk99.biz. This Privacy Policy describes how dk99 collects, uses, stores, shares, and protects personal data relating to individuals who visit our website or hold a registered dk99 account ("you", "the User", "the Player").

We are committed to handling your personal information with care and in accordance with applicable data protection principles. Please read this Policy carefully. By registering for a dk99 account, logging in, or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood how dk99 processes your personal data.

This Policy should be read alongside the dk99 Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with dk99.

2. Personal Data We Collect

dk99 collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser when you access our site, and from third-party sources where applicable.

Data you provide directly:

• Full name and date of birth (used for age verification and account identification)
• Mobile number (primary identifier for your dk99 account and OTP-based verification)
• Email address, where provided during registration or correspondence
• Payment information — specifically, identifiers associated with your JazzCash account, Easypaisa wallet, bank account number (HBL, UBL, Meezan Bank, Bank Alfalah), or other supported payment method. dk99 does not store full card or account credentials; payment processing is handled by third-party providers.
• Identity verification documents submitted during KYC checks (e.g., CNIC, passport)
• Communications sent to dk99 support via live chat or email

Data collected automatically:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited on dk99, time spent, and navigation patterns
• Betting and gaming activity — wagers placed, game outcomes, session times
• Cookie and session identifiers (see Section 6)
• Login timestamps and frequency of platform access

Data from third parties:

• Identity verification results from KYC service providers
• Fraud and risk signals from payment processing partners
• Self-exclusion status from responsible gambling databases where applicable

3. How We Use Your Personal Data

dk99 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, verifying, and administering your dk99 account, including login authentication and identity verification
• Service delivery: Processing bets and casino game activity, calculating and crediting winnings, and providing access to all dk99 platform features
• Payment processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, and bank channels; reconciling transactions; investigating payment disputes
• Legal compliance: Meeting obligations under applicable anti-money laundering (AML) requirements, age verification obligations, and other regulatory requirements
• Responsible gaming: Monitoring account activity for signs of problem gambling behaviour; administering player-requested deposit limits, session timers, and self-exclusion requests
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent account activity, money laundering, and other prohibited conduct
• Customer support: Responding to enquiries submitted through live chat or email; maintaining records of support interactions
• Platform improvement: Analysing aggregated usage data to understand how players use dk99 and improve the platform experience
• Marketing communications: Sending promotional offers and updates to players who have opted in to receive such communications; you may opt out at any time by contacting support

4. Legal Bases for Processing

dk99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the account agreement between you and dk99 — including account creation, transaction processing, and game activity — is conducted on the basis of contractual necessity
• Legal obligation: Certain processing — including KYC verification, AML record-keeping, and age verification — is required to comply with applicable legal obligations
• Legitimate interests: dk99 processes some data on the basis of legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics. We balance these interests against your rights and will not process data on this basis where your interests clearly override ours
• Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time by contacting dk99 support

5. Data Sharing & Disclosure

dk99 does not sell your personal data to third parties. We share your data only in the following circumstances:

• Payment processors: We share payment-related data with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers to facilitate deposits and withdrawals. These providers process data only as necessary to complete transactions.
• KYC and identity verification services: We share identity documents and personal details with third-party KYC providers to complete mandatory age and identity checks.
• Game and software providers: Game studios and software providers who power games in the dk99 Casino, slots, and fishing game sections may receive limited session data necessary to deliver and audit those games.
• Fraud and AML compliance: We may share data with fraud prevention services and financial crime compliance databases where required to satisfy legal obligations or protect against financial crime.
• Legal and regulatory requirements: dk99 may disclose personal data to competent authorities, courts, or regulators where required by applicable law, court order, or regulatory demand.
• Business transfers: In the event of a merger, acquisition, or asset sale involving dk99, user data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third parties with whom dk99 shares personal data are required to handle that data securely and in accordance with applicable data protection standards.

6. Cookies & Tracking Technologies

dk99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit dk99.biz.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function — including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language settings or display preferences) to improve your experience on dk99.
• Analytics cookies: Help us understand how players interact with the platform — which pages are visited most, where players drop off, and how sessions are structured. This data is processed in aggregate form.
• Responsible gaming cookies: Used to maintain the state of responsible gaming settings (such as session timers and deposit limit configurations) across devices and sessions.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dk99 platform, particularly login and session management features.

7. Data Retention

7.1 dk99 retains personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. For most categories of account data, our standard retention period following account closure is five (5) years, reflecting common AML and financial record-keeping requirements.

7.2 Support communications are retained for a minimum of two (2) years from the date of the interaction.

7.3 Betting and gaming transaction records are retained for the duration required under applicable compliance obligations.

7.4 Where data is retained solely on the basis of legitimate interests and the underlying purpose no longer applies, we will delete or anonymise that data.

8. Data Security

8.1 dk99 implements technical and organisational security measures appropriate to the risks associated with processing personal data on an online gambling platform. These measures include encrypted data transmission (HTTPS), access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews.

8.2 Passwords associated with dk99 accounts are stored using industry-standard hashing techniques. dk99 staff cannot retrieve your password in plaintext.

8.3 Despite our security measures, no online platform can guarantee absolute security. You are responsible for keeping your dk99 login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

8.4 In the event of a data breach that is likely to result in high risk to your rights and freedoms, dk99 will notify affected users in accordance with applicable data protection obligations.

9. Your Privacy Rights

Subject to applicable law, you may have the following rights in relation to your personal data held by dk99:

• Right of access: Request a copy of the personal data dk99 holds about you
• Right to rectification: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations that may require us to retain certain records
• Right to restriction: Request that dk99 restricts processing of your data in certain circumstances
• Right to data portability: Request a copy of data you have provided to dk99 in a structured, machine-readable format
• Right to object: Object to processing conducted on the basis of legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact dk99 support via live chat or at the email address in Section 12. We will respond to valid requests within a reasonable timeframe consistent with applicable legal requirements.

10. Children's Privacy

10.1 dk99 is strictly an adults-only platform. We do not knowingly collect personal data from persons under the age of 18. Age verification is conducted as part of the registration and KYC process.

10.2 If dk99 becomes aware that personal data has been collected from a person under 18, the associated account will be immediately closed, all data will be deleted (subject to any mandatory legal retention obligations), and any deposits will be returned to the funding payment method.

10.3 Account holders are responsible for ensuring that no person under 18 accesses their dk99 account or uses their login credentials.

11. Changes to This Privacy Policy

11.1 dk99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform operations. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

11.2 Where changes are significant, we will make reasonable efforts to notify active account holders, for example through a platform notification or by email to the address registered to your account.

11.3 Continued use of the dk99 platform after an updated Privacy Policy has been published constitutes your acknowledgement of the updated Policy.

12. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data dk99 holds about you, please contact us via:

• Live Chat: Available 24/7 directly on the dk99 platform — the fastest channel for account-specific queries
• Support Email: [email protected] — for written privacy requests, we aim to respond within 30 days

When submitting a data rights request by email, please include your registered mobile number (or account username) and a brief description of your request. We may need to verify your identity before processing the request.